It takes time and not easy to find the cause of the crash which happens intermittently because it could be a software problem, could be virus or spyware, maybe the operating system got corrupted, conflict between softwares and finally hardware problem. Since it is my boss laptop, I dare not simply install or uninstall anything. I checked Windows Task Manager and there are a total of 79 processes!

So the first step I did was to disable all third party software and services from Windows startup and let my boss continue using it for a few days. It is possible to do that from Windows itself using the built-in System Configuration Utility (msconfig). Let me show you how.
Go to Start > Run and type msconfig. Alternatively, if you’re not using the Classic start menu, simply click the Windows Orb button and at the Start Search box, type msconfig.
Go to Startup tab and click Disable All button.
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Now go to Services tab, check “Hide All Microsoft Services” and click Disable All button.
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Click OK and restart your computer.
When Windows has finished booting up, run Windows Task Manager again and there’s only 40 processes compared to 79 just now.
At the General tab in MSCONFIG, there’s a selective startup which I can easily uncheck Load System Services and Load Startup Items but I did not want to use that. Reason is when I disable Load System Services from Selective Startup, it also disables Microsoft services such as Networking, Plug and Play, Event Logging, and Error Reporting. It actually causes more problems if you disable all of the services.
To enable them back, just run MSCONFIG, follow the steps above, except this time use the Enable All button. No harm done and you’d be surprise to know that most of the time a computer problem is caused by software conflicts.
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